Very Disappointing Experience with Makro Online Orders

I placed an online order with Makro and, unfortunately, only received one of the two products I ordered on 12 February 2025. I immediately contacted customer service, and after multiple phone calls to customer service, I was given different instructions each time by different consultants. On 18 March 2025, I was promised that I would receive a refund. As of 29 March 2025, I still have not been refunded, and all I’ve received are empty promises.

I’m extremely frustrated by the lack of resolution and the poor customer service. I won’t be ordering from Makro again.