FM
Fisokuhle M
1 reviews | Active since Jan 2023
15 Oct 2025, 10:28
Very disappointing and frustrating.
I bought 3 Mainstays Bathroom Mirrors online on the 12th of September. When my order arrived, one of the mirrors was cracked. I logged a return request online and later received a call informing me that the faulty mirror would be collected and replaced. This was on the 15th of September.
Since then, I have been calling repeatedly, and every time I’m told the same thing. Yesterday, I was informed that they would refund me because the mirror is “out of stock.” This is not true, as my friend just purchased the same mirrors online, and I was also able to add one to my cart without any “out of stock” notice.
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Replies (6)FM
Fisokuhle M's updateReviewer Update
17 Oct 2025, 09:54I placed an order on 12 September, which included three (3) Mainstays Dressing Bathroom Mirrors. I received my order, but one of the mirrors arrived cracked.
I logged a return request and later received a call informing me that the return would be rejected because a collection and exchange had been arranged. This was followed by an email on 16 September, stating that I would be contacted to confirm the collection and delivery details. Unfortunately, I have not received any further communication or service since then.
I have repeatedly called ***, and each time I was told that the matter would be escalated to the store and that I would receive a callback, but this never happened.
I then contacted the Woodmead store directly and spoke to Prosperity on 2 October, who assured me that the delivery team would call to arrange the pickup and exchange. However, nothing happened. I followed up again on 13 October, and was given the same promise — still, no action was taken.
Yesterday, I called again and was told Prosperity was off sick. I then spoke to Wanderous (if I recall correctly), explained the entire situation again, and was told she would call me back in 15 minutes. She did not. When I called back an hour later, I was told she was busy and would call me — again, she did not. On my third call, she finally informed me that the mirror is out of stock and that they would collect the cracked mirror and issue a refund.
This is extremely disappointing. I bought three mirrors intentionally to achieve a specific design look. Had I been informed earlier that the mirror was out of stock, I would have returned all three and purchased elsewhere. The repeated delays, lack of communication, and unprofessional handling have caused unnecessary frustration.
Since this issue resulted entirely from your company’s poor communication and inefficiency, I kindly request that you locate the same Mainstays Dressing Bathroom Mirror from another Makro branch and arrange for it to be delivered to me as originally promised.
I logged a return request and later received a call informing me that the return would be rejected because a collection and exchange had been arranged. This was followed by an email on 16 September, stating that I would be contacted to confirm the collection and delivery details. Unfortunately, I have not received any further communication or service since then.
I have repeatedly called ***, and each time I was told that the matter would be escalated to the store and that I would receive a callback, but this never happened.
I then contacted the Woodmead store directly and spoke to Prosperity on 2 October, who assured me that the delivery team would call to arrange the pickup and exchange. However, nothing happened. I followed up again on 13 October, and was given the same promise — still, no action was taken.
Yesterday, I called again and was told Prosperity was off sick. I then spoke to Wanderous (if I recall correctly), explained the entire situation again, and was told she would call me back in 15 minutes. She did not. When I called back an hour later, I was told she was busy and would call me — again, she did not. On my third call, she finally informed me that the mirror is out of stock and that they would collect the cracked mirror and issue a refund.
This is extremely disappointing. I bought three mirrors intentionally to achieve a specific design look. Had I been informed earlier that the mirror was out of stock, I would have returned all three and purchased elsewhere. The repeated delays, lack of communication, and unprofessional handling have caused unnecessary frustration.
Since this issue resulted entirely from your company’s poor communication and inefficiency, I kindly request that you locate the same Mainstays Dressing Bathroom Mirror from another Makro branch and arrange for it to be delivered to me as originally promised.
FM
Fisokuhle M's update17 Oct 2025, 09:54
Reviewer Update
I placed an order on 12 September, which included three (3) Mainstays Dressing Bathroom Mirrors. I received my order, but one of the mirrors arrived cracked.
I logged a return request and later received a call informing me that the return would be rejected because a collection and exchange had been arranged. This was followed by an email on 16 September, stating that I would be contacted to confirm the collection and delivery details. Unfortunately, I have not received any further communication or service since then.
I have repeatedly called ***, and each time I was told that the matter would be escalated to the store and that I would receive a callback, but this never happened.
I then contacted the Woodmead store directly and spoke to Prosperity on 2 October, who assured me that the delivery team would call to arrange the pickup and exchange. However, nothing happened. I followed up again on 13 October, and was given the same promise — still, no action was taken.
Yesterday, I called again and was told Prosperity was off sick. I then spoke to Wanderous (if I recall correctly), explained the entire situation again, and was told she would call me back in 15 minutes. She did not. When I called back an hour later, I was told she was busy and would call me — again, she did not. On my third call, she finally informed me that the mirror is out of stock and that they would collect the cracked mirror and issue a refund.
This is extremely disappointing. I bought three mirrors intentionally to achieve a specific design look. Had I been informed earlier that the mirror was out of stock, I would have returned all three and purchased elsewhere. The repeated delays, lack of communication, and unprofessional handling have caused unnecessary frustration.
Since this issue resulted entirely from your company’s poor communication and inefficiency, I kindly request that you locate the same Mainstays Dressing Bathroom Mirror from another Makro branch and arrange for it to be delivered to me as originally promised.
I logged a return request and later received a call informing me that the return would be rejected because a collection and exchange had been arranged. This was followed by an email on 16 September, stating that I would be contacted to confirm the collection and delivery details. Unfortunately, I have not received any further communication or service since then.
I have repeatedly called ***, and each time I was told that the matter would be escalated to the store and that I would receive a callback, but this never happened.
I then contacted the Woodmead store directly and spoke to Prosperity on 2 October, who assured me that the delivery team would call to arrange the pickup and exchange. However, nothing happened. I followed up again on 13 October, and was given the same promise — still, no action was taken.
Yesterday, I called again and was told Prosperity was off sick. I then spoke to Wanderous (if I recall correctly), explained the entire situation again, and was told she would call me back in 15 minutes. She did not. When I called back an hour later, I was told she was busy and would call me — again, she did not. On my third call, she finally informed me that the mirror is out of stock and that they would collect the cracked mirror and issue a refund.
This is extremely disappointing. I bought three mirrors intentionally to achieve a specific design look. Had I been informed earlier that the mirror was out of stock, I would have returned all three and purchased elsewhere. The repeated delays, lack of communication, and unprofessional handling have caused unnecessary frustration.
Since this issue resulted entirely from your company’s poor communication and inefficiency, I kindly request that you locate the same Mainstays Dressing Bathroom Mirror from another Makro branch and arrange for it to be delivered to me as originally promised.
FM
Fisokuhle M's updateReviewer Update
20 Oct 2025, 09:25Hi,
The mirror was collected on Saturday. When can I expect my delivery?
The mirror was collected on Saturday. When can I expect my delivery?
FM
Fisokuhle M's update20 Oct 2025, 09:25
Reviewer Update
Hi,
The mirror was collected on Saturday. When can I expect my delivery?
The mirror was collected on Saturday. When can I expect my delivery?
FM
Fisokuhle M's updateReviewer Update
27 Oct 2025, 14:23Hi,
Any feedback?
Any feedback?
FM
Fisokuhle M's update27 Oct 2025, 14:23
Reviewer Update
Hi,
Any feedback?
Any feedback?
FM
Please address this matter urgently. Please provide a clear update on this matter.
Fisokuhle M's updateReviewer Update
12 Nov 2025, 14:59How long am I expected to wait for my mirror to be delivered? The damaged mirror was collected on the 18th of October, but I still haven’t received the replacement. You have been very quiet, and every time I follow up here, I’m told that you are still waiting for feedback from the store.
The reason I brought this matter here is that I was not satisfied with your service, yet still nothing is being done to resolve the issue. I am extremely disappointed with the lack of action and communication.
The reason I brought this matter here is that I was not satisfied with your service, yet still nothing is being done to resolve the issue. I am extremely disappointed with the lack of action and communication.
Please address this matter urgently. Please provide a clear update on this matter.
FM
Fisokuhle M's update12 Nov 2025, 14:59
Reviewer Update
How long am I expected to wait for my mirror to be delivered? The damaged mirror was collected on the 18th of October, but I still haven’t received the replacement. You have been very quiet, and every time I follow up here, I’m told that you are still waiting for feedback from the store.
The reason I brought this matter here is that I was not satisfied with your service, yet still nothing is being done to resolve the issue. I am extremely disappointed with the lack of action and communication.
The reason I brought this matter here is that I was not satisfied with your service, yet still nothing is being done to resolve the issue. I am extremely disappointed with the lack of action and communication.
Please address this matter urgently. Please provide a clear update on this matter.
FM
Fisokuhle M's updateReviewer Update
12 Nov 2025, 15:16What Refund? I didn't say anything about the refund. I am expecting my mirror ( replacement)
FM
Fisokuhle M's update12 Nov 2025, 15:16
Reviewer Update
What Refund? I didn't say anything about the refund. I am expecting my mirror ( replacement)
FM
Fisokuhle M's updateReviewer Update
13 Nov 2025, 11:56Maybe you missed the full details of this order. Let me bring you up to speed. This is the initial query, please READ.
I placed an order on 12 September, which included three (3) Mainstays Dressing Bathroom Mirrors. I received my order, but one of the mirrors arrived cracked.
I logged a return request and later received a call informing me that the return would be rejected because a collection and exchange had been arranged. This was followed by an email on 16 September, stating that I would be contacted to confirm the collection and delivery details. Unfortunately, I have not received any further communication or service since then.
I have repeatedly called ***, and each time I was told that the matter would be escalated to the store and that I would receive a call back — but this never happened.
I then contacted the Woodmead store directly and spoke to Prosperity on 2 October, who assured me that the delivery team would call to arrange the pickup and exchange. However, nothing happened. I followed up again on 13 October, and was given the same promise — still, no action was taken.
Yesterday, I called again and was told Prosperity was off sick. I then spoke to Wanderous (if I recall correctly), explained the entire situation again, and was told she would call me back in 15 minutes. She did not. When I called back an hour later, I was told she was busy and would call me — again, she did not. On my third call, she finally informed me that the mirror is out of stock, and that they would collect the cracked mirror and issue a refund.
This is extremely disappointing. I bought three mirrors intentionally to achieve a specific design look. Had I been informed earlier that the mirror was out of stock, I would have returned all three and purchased elsewhere. The repeated delays, lack of communication, and unprofessional handling have caused unnecessary frustration.
Since this issue resulted entirely from your company’s poor communication and inefficiency, I kindly request that you locate the same Mainstays Dressing Bathroom Mirror from another Makro branch and arrange for it to be delivered to me as originally promised.
COULD YOU PLEASE EXPLAIN HOW THIS HAS CHANGED, OR CLARIFY WHY I WAS TOLD OTHERWISE? I WOULD APPRECIATE A RESOLUTION THAT HONORS THE ORIGINAL AGREEMENT.
I placed an order on 12 September, which included three (3) Mainstays Dressing Bathroom Mirrors. I received my order, but one of the mirrors arrived cracked.
I logged a return request and later received a call informing me that the return would be rejected because a collection and exchange had been arranged. This was followed by an email on 16 September, stating that I would be contacted to confirm the collection and delivery details. Unfortunately, I have not received any further communication or service since then.
I have repeatedly called ***, and each time I was told that the matter would be escalated to the store and that I would receive a call back — but this never happened.
I then contacted the Woodmead store directly and spoke to Prosperity on 2 October, who assured me that the delivery team would call to arrange the pickup and exchange. However, nothing happened. I followed up again on 13 October, and was given the same promise — still, no action was taken.
Yesterday, I called again and was told Prosperity was off sick. I then spoke to Wanderous (if I recall correctly), explained the entire situation again, and was told she would call me back in 15 minutes. She did not. When I called back an hour later, I was told she was busy and would call me — again, she did not. On my third call, she finally informed me that the mirror is out of stock, and that they would collect the cracked mirror and issue a refund.
This is extremely disappointing. I bought three mirrors intentionally to achieve a specific design look. Had I been informed earlier that the mirror was out of stock, I would have returned all three and purchased elsewhere. The repeated delays, lack of communication, and unprofessional handling have caused unnecessary frustration.
Since this issue resulted entirely from your company’s poor communication and inefficiency, I kindly request that you locate the same Mainstays Dressing Bathroom Mirror from another Makro branch and arrange for it to be delivered to me as originally promised.
COULD YOU PLEASE EXPLAIN HOW THIS HAS CHANGED, OR CLARIFY WHY I WAS TOLD OTHERWISE? I WOULD APPRECIATE A RESOLUTION THAT HONORS THE ORIGINAL AGREEMENT.
FM
Fisokuhle M's update13 Nov 2025, 11:56
Reviewer Update
Maybe you missed the full details of this order. Let me bring you up to speed. This is the initial query, please READ.
I placed an order on 12 September, which included three (3) Mainstays Dressing Bathroom Mirrors. I received my order, but one of the mirrors arrived cracked.
I logged a return request and later received a call informing me that the return would be rejected because a collection and exchange had been arranged. This was followed by an email on 16 September, stating that I would be contacted to confirm the collection and delivery details. Unfortunately, I have not received any further communication or service since then.
I have repeatedly called ***, and each time I was told that the matter would be escalated to the store and that I would receive a call back — but this never happened.
I then contacted the Woodmead store directly and spoke to Prosperity on 2 October, who assured me that the delivery team would call to arrange the pickup and exchange. However, nothing happened. I followed up again on 13 October, and was given the same promise — still, no action was taken.
Yesterday, I called again and was told Prosperity was off sick. I then spoke to Wanderous (if I recall correctly), explained the entire situation again, and was told she would call me back in 15 minutes. She did not. When I called back an hour later, I was told she was busy and would call me — again, she did not. On my third call, she finally informed me that the mirror is out of stock, and that they would collect the cracked mirror and issue a refund.
This is extremely disappointing. I bought three mirrors intentionally to achieve a specific design look. Had I been informed earlier that the mirror was out of stock, I would have returned all three and purchased elsewhere. The repeated delays, lack of communication, and unprofessional handling have caused unnecessary frustration.
Since this issue resulted entirely from your company’s poor communication and inefficiency, I kindly request that you locate the same Mainstays Dressing Bathroom Mirror from another Makro branch and arrange for it to be delivered to me as originally promised.
COULD YOU PLEASE EXPLAIN HOW THIS HAS CHANGED, OR CLARIFY WHY I WAS TOLD OTHERWISE? I WOULD APPRECIATE A RESOLUTION THAT HONORS THE ORIGINAL AGREEMENT.
I placed an order on 12 September, which included three (3) Mainstays Dressing Bathroom Mirrors. I received my order, but one of the mirrors arrived cracked.
I logged a return request and later received a call informing me that the return would be rejected because a collection and exchange had been arranged. This was followed by an email on 16 September, stating that I would be contacted to confirm the collection and delivery details. Unfortunately, I have not received any further communication or service since then.
I have repeatedly called ***, and each time I was told that the matter would be escalated to the store and that I would receive a call back — but this never happened.
I then contacted the Woodmead store directly and spoke to Prosperity on 2 October, who assured me that the delivery team would call to arrange the pickup and exchange. However, nothing happened. I followed up again on 13 October, and was given the same promise — still, no action was taken.
Yesterday, I called again and was told Prosperity was off sick. I then spoke to Wanderous (if I recall correctly), explained the entire situation again, and was told she would call me back in 15 minutes. She did not. When I called back an hour later, I was told she was busy and would call me — again, she did not. On my third call, she finally informed me that the mirror is out of stock, and that they would collect the cracked mirror and issue a refund.
This is extremely disappointing. I bought three mirrors intentionally to achieve a specific design look. Had I been informed earlier that the mirror was out of stock, I would have returned all three and purchased elsewhere. The repeated delays, lack of communication, and unprofessional handling have caused unnecessary frustration.
Since this issue resulted entirely from your company’s poor communication and inefficiency, I kindly request that you locate the same Mainstays Dressing Bathroom Mirror from another Makro branch and arrange for it to be delivered to me as originally promised.
COULD YOU PLEASE EXPLAIN HOW THIS HAS CHANGED, OR CLARIFY WHY I WAS TOLD OTHERWISE? I WOULD APPRECIATE A RESOLUTION THAT HONORS THE ORIGINAL AGREEMENT.