1 reviews | Active since Feb 2025
Very disappointed with the Makro online service!!!
On the 8th of February 2025 I placed an order @Makro online to purchase a 12Kg Hisense Washing Machine that comes with a Gift. It was a combo deal whereby if you buy the machine you get a dual Hisense air fryer as a gift. I was supposed to get my order on the 10th but it was delayed so I ended up getting it only on the 12 of February instead. I only received the machine and not the air fryer so filed for a return on the 13th, telling the company that my order is incomplete, they must now either give me my air fryer or collect their washing machine. I have been waiting till today, I have called their contact Centre twice, but I am getting no help. Can someone please help me, I asked the Contact Centre Consultant if I can't return it myself to Makro at Cape Gate but apparently, I can't even do that because the machine was delivered from their other warehouse. I am frustrated as I have to spend money to do the laundry whereas I have paid them R9999 cash for my combo deal.
I still haven’t received feedback on my query, this is easy… I bought a combo deal and I paid for my deal. You only delivered one item and not the other one. Please deliver my @Hisense Dual airfryer as you promised in your sale!
I have been inconvenienced for too long and I’m very disappointed that even after you see my complaint you are not doing right by me. How is that for Treating Customers Fairly?????
I still haven’t received feedback on my query, this is easy… I bought a combo deal and I paid for my deal. You only delivered one item and not the other one. Please deliver my @Hisense Dual airfryer as you promised in your sale!
I have been inconvenienced for too long and I’m very disappointed that even after you see my complaint you are not doing right by me. How is that for Treating Customers Fairly?????