Very disappointed with Makro Online services

I am profoundly dissatisfied with Makro due to their extremely poor service. On Tuesday, I purchased a fridge and completed the checkout process, entering the correct delivery address. However, upon receiving the confirmation email, it indicated my work address instead. Immediately after noticing this discrepancy, I attempted to cancel the order online, but the cancellation did not process successfully. Subsequently, I reached out to the customer service team, who assured me that the order would be cancelled and that updates would be provided through the App. Unfortunately, this did not occur. The following day at 8 PM, I called customer service again, and the representative informed me that the order had not been cancelled and that they could not change the delivery address. She promised to rectify the situation and assured me that the update would be completed within the next four hours. After four hours had passed, I checked the status, but nothing had changed. I attempted to call again and received the same response. Shortly thereafter, I received an email from the courier, followed by a phone call, informing me that they were en route to deliver the fridge. I explained to them that the order had been cancelled and that I could not accept the fridge since the delivery address was my work address. I contacted customer service once more to inform them of this situation, and the representative suggested that the courier may have checked the order status, which is why they attempted delivery, as they can be negligent at times. I was advised to wait for the fridge to be returned to the warehouse. However, there was still no progress. The next day, I called again and was told that the order had not been cancelled due to a system issue, but they had escalated the matter and were addressing it. I have been going back and forth on this issue since Tuesday, and still, no resolution has been reached. I am exhausted and simply want my money refunded.