Very disappointed. So inconvinienced

Placed an order on the 8th november 2025 and it said i can pick up between 10th to 20th. When i went to pick it up on the 11th, the order is not ready for pick up nor on showing on the system and there is nothing they can do yet their policy says if you order before 12pm you get it the following day. Im very disappointed as i wanted those things urgently. When i tried to cancel the order it shows i must cancel items 1 by 1 and some cant be canceled. I left the store ****ed paid for orders you cant get. My first and last time at Makro cape gate