TW
Tania W
1 reviews | Active since Feb 2020
29 Feb 2020, 14:50
Very disappointed- no service in online shopping
I bought a washing machine from Makro online 4 weeks ago worth R14 000. I spoke to Raquel Panday who helped me with the eft. After 4 weeks and many emails I still have not received it. Raquel is ignoring me completely. I am really disappointed in the service I received and will not do business with Makro again.
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Replies (2)
Makro's replyOfficial
29 Feb 2020, 17:16Good day Tania,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
As per your review we understand that you were yet to receive feedback from our customer service centre regarding delivery. Please do not be alarmed as our Hellopeter team is here to assist you. Please note that we will follow up with the online senior management regarding the delivery of your order and will be sure to revert back with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
As per your review we understand that you were yet to receive feedback from our customer service centre regarding delivery. Please do not be alarmed as our Hellopeter team is here to assist you. Please note that we will follow up with the online senior management regarding the delivery of your order and will be sure to revert back with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply29 Feb 2020, 17:16
Official
Good day Tania,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
As per your review we understand that you were yet to receive feedback from our customer service centre regarding delivery. Please do not be alarmed as our Hellopeter team is here to assist you. Please note that we will follow up with the online senior management regarding the delivery of your order and will be sure to revert back with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
As per your review we understand that you were yet to receive feedback from our customer service centre regarding delivery. Please do not be alarmed as our Hellopeter team is here to assist you. Please note that we will follow up with the online senior management regarding the delivery of your order and will be sure to revert back with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
TW
Tania W's updateReviewer Update
29 Feb 2020, 17:24Thank you
TW
Tania W's update29 Feb 2020, 17:24
Reviewer Update
Thank you