Very disappointed in Makro online store.

I am furious. I have been waiting more than a month for my refund. After numerous e mails, with no reply, I phoned the customer service. The system shows that no refund order has been given. I have been waiting very long. Even tried the WhatsApp bot, just ask questions and never gets back to you. Please do not support this Makro online shop, I know I will not ever again buy from them. Be aware.