Very disappointed!

Utterly disappointed. I ordered a smart TV on promotion on the makro app, on the 27th of November 2024. I then got a coupon code to get an extra discount midnight on the 28th, I tried to make payment and the app was giving me problems. On the app it still gives me the option to retry making payment but it’s not allowing me to click the payment option. I have been calling and emailing numerous times to no feedback. I went twice to the store to get assistance and still awaiting feedback from Head office. Yesterday the 2nd was the last day of the promotion and now I have been told that the item is sold out.

All I wanted to do was just make payment even without the coupon code discount, because I have the order number and it still shows on the app that I have an incomplete order.