1 reviews | Active since May 2016
VERY DISAPPOINTED AND FRUSTRATED
I placed an order online with Mskro for a cellphone and was informed it will be delivered on the 19th June 2019, I have sent a dozen of emails to Nthabeleng Tikoe, she just ignores them, I called in and spoke to Lungile who promised to escalate the matter and get back to me before the end of business day on the 25th June 2019, still nothing, I called in and asked for the crown mines number of which was where the order had not been attended to according to Lungile and spoke to a lady by the name of Mpho, who promised to check the order and get back to me, still NOTHING, I WANT WHAT I PAID FOR OR MY MONEY BACK! WHAT MAKES MAKRO THINK THEY ARE SO SPECIAL THEY DON'T HAVE TO KEEP TO THEIR PROMISE LET ALONE GIVE THE CLIENT WHAT THEY PAID FOR , ITS SO FRUSTRATING.
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received when calling both our national call centre and our Makro store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
We are sorry to hear of the poor experience and service that you received when calling both our national call centre and our Makro store.
We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team