1 reviews | Active since Jan 2013
Very bad service with no help and still stranded
I bought a Samsung washing from Makro. The machine has packed up. I have on numerous occasions phoned, sent through datils, photos, spoken to people over the phone. Yet no response or sending someone to fix or replace the machine. We are going onto 9 business days and still no joy. Even bought the extended warranty. As I do not stay in one of the main centres it is now a problem. So why when I bought the machine they did not say that it was going to be a problem. This is unacceptable. Thus will make that I will never support Makro or Samsung again. Once they have sold you the product they are simply nit worried about after sales service. This is unacceptable at the price one pays. Not even mentioning the extra expenses I have to make because of not having my machine.
“There is only one boss – the Customer.”
This is clearly false advertising, as my experience shows that the customer is not being treated as a priority at all. I trusted Makro with my purchase, backed by the promise of reliable service and support.
“There is only one boss – the Customer.”
This is clearly false advertising, as my experience shows that the customer is not being treated as a priority at all. I trusted Makro with my purchase, backed by the promise of reliable service and support.