Very bad service from the online team and financial team

This seems to a problem with MAKRO. I ordered a Epson printer from Makro that was only available online and made payment on 5 March. On 7 March received a call to say that they do not have the printer in stock. The lady asked me to complete a form that was emailed to me and send it back to put MAKRO in the position to refund the money back to my account. I did it the same afternoon. Saturday 9 March we did a inquiry on when they will refund the money. We where told they never received my email. the mail was sent to them a second time. Monday we phoned again and asked when the refund will be done. The gentleman told me he can't do anything and that he will escalate the query to the finance department and that somebody will give me a call. needless to say I never received the call. The next day I tried again and I was told that the lady that I mailed the 1st time was working on it and only she can give me feedback. So I mailed Molebogeng Manyaka again and asked if she can give me any feedback. No response no feedback nothing. This is the worst service ever. I had similar situations previously with much smaller entities and my refund was done the same day. I hope someone at MAKRO actually read this and see that the money gets refunded. Then a warning to the people out there. Be careful to buy from Makro online. They show stock that does not exist and the moment you pay is where the actual problem starts, don't pay if you are not sure that they actually do have stock. MAK **********