CM
Christian M

1 reviews | Active since Mar 2017

22 Nov 2018, 10:10

Very bad service from Makro's delivery division

Good day

Yesterday morning @ 8h30 I bought a Hisense Fridge(R7999) and Samsung 13kg dual active washing machine at the Makro Vanderbijlpark store. I opted for delivery and the salesman said they will deliver within 48hrs. I phoned the delivery division this morning to confirm if they will deliver today and they said delivery will be 7 - 10 days. This is not what was said to me in store and when I asked the guy if I should hire a trailer to rather collect the appliances myself tomorrow he was unsure if it can be arranged. After that he put the phone down in my ear. I phoned 2 times afterwards to confirm if I can collect and both times the guy at deliveries hear its me then he hangs up the phone. I need these appliances ASAP so feedback would be appreciated.

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Replies (1)
Makro
Makro's reply22 Nov 2018, 15:47
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
 
Regards
Zanele Zwane