MT
Maryanne T
1 reviews | Active since Dec 2010
23 Jun 2025, 10:35
Very bad service from Makro Online shopping division
Makro online shopping is the most pathetic platform to use! Purchased an item on the 10th June and have been phoning the online shopping contact centre since the 11th to try to find out where my item is. It is the one round-around story after the other!! They cant seem to allocate my funds due to a technical problem! Then they need a copy of my bank statement then they need proof of payment. Anything to not a) provide the item purchased or b) give a refund.
If you are considering purchasing anything online from Makro - DONT! Rather run in the opposite direction!!!!!!!
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Replies (3)MT
Maryanne T's updateReviewer Update
25 Jun 2025, 07:33I DO NOT HAVE AN ORDER NUMBER AS IT HAS NOT BEEN ALLOCATED AS YET!!!!! THE PRODUCT IS STILL SITTING IN MY CART.
I have tried to contact Makro on numerous occasions but this has been unsuccessful. No one gets back to a person - not even a manager who seems to continuously be on another phone call. I have spent well over 2 hours on calls to Makro (at my expense) trying to get this sorted and each time I get the same response - WE WILL GET BACK TO YOU, OR IT IS BEING ESCULATED TO FINANCE. But guess what....nothing happns.
Please provide me with a contat number for one of your top managers to see if they are able to assist me as I am not at the end of my tether!
I have tried to contact Makro on numerous occasions but this has been unsuccessful. No one gets back to a person - not even a manager who seems to continuously be on another phone call. I have spent well over 2 hours on calls to Makro (at my expense) trying to get this sorted and each time I get the same response - WE WILL GET BACK TO YOU, OR IT IS BEING ESCULATED TO FINANCE. But guess what....nothing happns.
Please provide me with a contat number for one of your top managers to see if they are able to assist me as I am not at the end of my tether!
MT
Maryanne T's update25 Jun 2025, 07:33
Reviewer Update
I DO NOT HAVE AN ORDER NUMBER AS IT HAS NOT BEEN ALLOCATED AS YET!!!!! THE PRODUCT IS STILL SITTING IN MY CART.
I have tried to contact Makro on numerous occasions but this has been unsuccessful. No one gets back to a person - not even a manager who seems to continuously be on another phone call. I have spent well over 2 hours on calls to Makro (at my expense) trying to get this sorted and each time I get the same response - WE WILL GET BACK TO YOU, OR IT IS BEING ESCULATED TO FINANCE. But guess what....nothing happns.
Please provide me with a contat number for one of your top managers to see if they are able to assist me as I am not at the end of my tether!
I have tried to contact Makro on numerous occasions but this has been unsuccessful. No one gets back to a person - not even a manager who seems to continuously be on another phone call. I have spent well over 2 hours on calls to Makro (at my expense) trying to get this sorted and each time I get the same response - WE WILL GET BACK TO YOU, OR IT IS BEING ESCULATED TO FINANCE. But guess what....nothing happns.
Please provide me with a contat number for one of your top managers to see if they are able to assist me as I am not at the end of my tether!
MT
Maryanne T's updateReviewer Update
26 Jun 2025, 09:04How much longer is this going to be with the complaints team seeing as though I lodged the first complaint on the 11th June already?
MT
Maryanne T's update26 Jun 2025, 09:04
Reviewer Update
How much longer is this going to be with the complaints team seeing as though I lodged the first complaint on the 11th June already?
MT
Maryanne T's updateReviewer Update
27 Jun 2025, 12:06I still have not received any response from the complaits team.
Please advise urgently what the status of this order is.
Please advise urgently what the status of this order is.
MT
Maryanne T's update27 Jun 2025, 12:06
Reviewer Update
I still have not received any response from the complaits team.
Please advise urgently what the status of this order is.
Please advise urgently what the status of this order is.