VERY bad service from Makro

I bought a dishwasher. it is giving me a error message. I called the call centre and loved a call. I was told that a technition will come out and sort it out. today I called 2 days after the first call was logged . to my suprice no call was logged. today I spoke to a very unhelpfull person. I was told that they will call me back after the call was logged but nothing as yet. this is very bas from Makro. so here I sit no were closer to having my dishwasher fixed . please can somone get this sorted out asap.