DR
Danie R
1 reviews | Active since Oct 2012
10 Dec 2019, 12:38
Very bad service
I put in an online order for a JOJO tank on 22 November 2019 and paid for it in full. On the order it says delivery will take 2 to 5 days. I have phoned in many times enquiring about the order and every time been told my query will be escalated. I have emailed Makro with no response. It is 10 December 2019 today and after phoning again today got the same answer. It will be escalated. There is no manager to speak to because this person is always out of office.
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Makro's replyOfficial
10 Dec 2019, 16:54Good day Danie,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply10 Dec 2019, 16:54
Official
Good day Danie,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team