Very bad service

Makro online don't even deserve 1 star from me, I went through the hell with them, I bought a stove online worth R12,000 it was on special from R15,000. My order have been on progress for almost 2 weeks, I was phoning them almost every day holding on for over 15 minutes, mind you I must use my airtime to phone every day. I end up asking them which store is the stove in so that I can organize my own transport to go and collect, they said it's in Makro Ottery, I phone the store they keep on hanging up on me until I request to speak to their manager, they then told me that the stove is not in their store, the following day I phone online again they told me same story, I phoned Ottery they said they will send me the stove the following day which is Saturday morning. Come Saturday morning I received a call from Value Logistics with my order from Makro and few minutes later there is another courier company with the same order from Makro Ottery. I then received the first order from Value and I stopped the other courier company.

Now worse part, Makro online the order is still saying on progress, I did not receive any invoice or antivirus to show that I bought that stove, Makro Ottery send me an invoice of R15000 and the stove was R12000, I phoned today asking for the invoice and they promised to send it but still no email or any form of invoice received 💔, so I must keep on phoning them using my airtime for them to do their job, it's like they are doing me a favor 😞😭