Very bad service

And again........ still struggling with Makro. As a business, we ordered, received the incorrect item... to get the return logged, and logged correctly was a very long and difficult process!!! - First, the incorrect waybill was sent.... After I had to ask what is going on, the correct waybill was sent. The couriers came to pick it up on the 24th, just to see the item is to big for their vehicle. A truck was sent the next day to pick it up. This was the 25th of February already - I have been e-mailing to ask when I will get any feedback more than once - we need the correct item urgently and STILL no one is even answering us. This is very bad service for us as a business.