Very bad service

Dear Makro Customer Service Team,

I am writing to express my profound disappointment regarding the non-delivery of the air fryer I purchased on 20 December. This item was intended as a wedding gift, and to date, I have yet to receive it. Despite numerous attempts to get clarity on the situation, no one has been able to provide a concrete answer about when I can expect my order to arrive.

In addition to the delay, I received wrapping paper that was bent and taped excessively, making it entirely unsuitable for gifting. The way this was packaged reflects a lack of care and attention to detail, leaving me wondering about the competence of those handling your logistics.

This is not an isolated incident; I have encountered poor service from your company repeatedly on a monthly basis. It is both frustrating and unacceptable to deal with such inefficiencies.

I request immediate feedback regarding the delivery of the air fryer and a resolution to this matter. Your lack of communication and substandard service is severely impacting your reputation and my confidence in your brand.

Please respond promptly.

Sincerely, Zan