KN
Khuthazwa N

1 reviews | Active since Nov 2017

29 Nov 2017, 21:34

Very bad service

On 22/11/2017 I purchased a microwave for delivery from Makro Online and am still waiting for it.I first got a call from their courier on 27/11/2017 confirming my address and was told my order will be delivered the following day.I didn't get my order and only got an apology SMS from their courier saying there was an error within their business.Today(29/11/2017) I got an SMS in the morning from the same courier stating that my parcel is out for delivery ,it also included the drivers name and his vehicle registration number. I calmly waited for my delivery but it wasn't to be, instead around 6pm today I receive another apology SMS,exactly the same as the one I received two days ago. I will definitely not be recomending my friends and family to buy from Makro Online,extremely disappointed.

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Replies (2)
Makro
Makro's reply01 Dec 2017, 16:14
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Zanele Zwane

Makro
Makro's reply01 Dec 2017, 16:14
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Zanele Zwane