Very bad service

I purchased Aces Laptop 18/3/2016, It went completely dead on the 10/10/2016. Handed in to Makro and it was fixed under warranty. Computer experienced same problem and was handed back in at Makro the beginning of April. While it was there i was told it was not under warranty any longer. We were quoted over R4000 to repair. I declined the quote.

I asked for the return of the laptop so that i could retrieve my information off the computer. 6 months later i am still waiting for Makro to return my laptop. First i was told that they can not find my computer, then i was told the laptop is on its way. Needless to say it has never arrived. I keep being told that someone would get back to me.

I really feel this is unacceptable. I find this is very bad service!!!