Very Bad service

We ordered groceries from Makro Germiston 9nlineand they delivered on the 29th of November 2023 with many items missing. We notified them the very same day and were told the remaining goods will be delivered in 48 hours. Its almost 2 weeks now no delivery only empty promises everyday. Calling their call centre is a nightmare,you stay on the line forever and when they answer its either they disconnect the call or they put you on hold forever while they say thy are busy checking,if you request for a call back they promise to call but they dont bother. I have lost hope,Makro is very imcompetent i dont even know if we will get our items,extremely dissapointed.I have soent so muchvon airtime tryingcto call them only to be placed on hold for a goid 15 to 20 minutes until i hung up or get disconnected