AK
Anne-Marie Kriek
1 reviews | Active since Feb 2014
06 Dec 2022, 10:07
Very bad customer service and online order experience
Very bad customer service. I placed and order (#MAK***) where all items were indicated as in stock with delivery indicated as 2 to 5 days. I got a SMS three days ago that my order is delayed with absolutely no explanation or reason provided. It is now day 6 with absolutely no further updates or feedback and order not even shipped as yet. Tried to call customer service, but gave up after holding on for 15 minutes (and having to listen to Makro promoting their products while they can't even deliver simple orders placed and paid for). Very frustrating!!! I did everything on my part, but no service from Makro's side.
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Anne-Marie Kriek's updateReviewer Update
08 Dec 2022, 08:20Extremely bad service just continuous!!! Two days later and still no delivery!! Got useless message telling me how important customers are and that it is being investigated, but absolutely NOTHING else. I had to call customer service again (holding on for 25 minutes) only to be told the time indication for delivery is business days (even though website clearly only refer to days and NOT business days) and that I have to wait more and phone again!!!!!! Various e-mails, VERY lengthy phone calls (at my cost) with absolutely nothing else happening - they really just don't care and I will not recommend them or use them again!!
AK
Anne-Marie Kriek's update08 Dec 2022, 08:20
Reviewer Update
Extremely bad service just continuous!!! Two days later and still no delivery!! Got useless message telling me how important customers are and that it is being investigated, but absolutely NOTHING else. I had to call customer service again (holding on for 25 minutes) only to be told the time indication for delivery is business days (even though website clearly only refer to days and NOT business days) and that I have to wait more and phone again!!!!!! Various e-mails, VERY lengthy phone calls (at my cost) with absolutely nothing else happening - they really just don't care and I will not recommend them or use them again!!