Very bad customer service and delivery service

I ordered an item online with Makro, one day special only..wara wara ****. I placed my order while talking to an agent over the phone asking them if I order now would I still be able to receive this in December or well in their lead time, turn out now the service time changed and the courier they use Dawn wing advised they tried to deliver but my address was incorrect.. my details online has not change from creating the profile online and have proof of this . they called me to confirm my address as well, however the courier stated to Makro they tried to deliver and I was not available.. I have cameras right around the company that can be provided they never came to deliver.

when I call Makro which they state is always recorded they promised me no sir this is going to be delivered on Friday... it is a week later on a Friday and when I call them/Makro again they tel you you where not available and the order will only be delivered late next week , next week I am on leave and will no longer be at the office for two weeks, then I am really not at work, I wonder what the excuse will be then..

I paid for the delivery yet i have to deal with people that is *********** and a company like Makro and it dump courier that lies about the delivery, I mean I payed for a service and for a deliver yet Makro cant call me or dawn wing and say sir we cant deliver will it be an option if you can collect at the store,, hell I would not even have asked for my delivery money back if I received an service from them, this is really not the service I expected.