VERY BAD CUSTOMER SERVICE

We bought a Defy oven on the 3rd of June 2020. It states that delivery would take place between 10-14 days. On the 18th of June, the oven was still not delivered. When we enquired about this, i got an email ONLY ON THE 29th of June to ask me if we have received the oven.

First of all, the oven wasn't delivered in time. No communication from Makro as well on this matter. Eventually we got the oven, a few months later the oven broke. We reported it, and a few days there after it was fixed. The oven isn’t even 8 months old and IT BROKE AGAIN! So we reported it again!

Now for over a month we are without a oven, no communication from Makro ONCE AGAIN! So when we followed up, (about 4 times already) we had to wait almost 30min for our call to be answered and then its always excuses of “we are waiting for the technicians” or “we are waiting for Defy” or “Defy ordered the part that is broken, we are waiting for them”

My wife is baking, now she must look into other peoples eyes to bake at their house, because our oven is STILL broken!!!

This is REALLY BAD CUSTOMER SERVICE!