JL
Jarniene L
1 reviews | Active since Jan 2017
19 Aug 2024, 08:38
Very bad customer service
With regards to my credit outstanding from July I received a credit note 1RV0QF724 r 685.63 to date I can't get a answer or received my credit I have called in 2 August,8 August ref *** to be told they will exculate to accounts. I sent mail after mail Makro tried calling me once on the 13th August at at 16.22pm which my colleagues told me as I to work in retail my phone always with me. I sent mail back asking to be called st 1pm still nothing.
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Jarniene L's updateReviewer Update
20 Aug 2024, 13:13With regards to my issue I've just called again was told it's Makro Alberton that has the issue I called Alberton on *** asked forcthe Branch Manager they put me through to online the gentleman told me he mot acsliable. I adked for the accounts departmentxwzd told can't put you through. I have wasted airtime. Getting no joy from makro customer care told me when the issuecresolved they will contact me. Not the customer issue if u have an internal problem that's the stores issue not customers. I am in retail and we diffently don't handle our customers this way. It's going on 2 months I had no communication from Makro I have no idea what the issue even is
JL
Jarniene L's update20 Aug 2024, 13:13
Reviewer Update
With regards to my issue I've just called again was told it's Makro Alberton that has the issue I called Alberton on *** asked forcthe Branch Manager they put me through to online the gentleman told me he mot acsliable. I adked for the accounts departmentxwzd told can't put you through. I have wasted airtime. Getting no joy from makro customer care told me when the issuecresolved they will contact me. Not the customer issue if u have an internal problem that's the stores issue not customers. I am in retail and we diffently don't handle our customers this way. It's going on 2 months I had no communication from Makro I have no idea what the issue even is