Very bad comunication and customer service Makro Wonderboom (Makro Online Shopping)

I ordered an washing machine on 08 March 2024. I was glad that I received an message that my order is out for delivery on 09 March 2024 from Makro Wonderboom. I stayed at home to wait for the delivery. When the delivery did not arive I phoned the delivery driver’s phone at 17:14 to ask when will they deliver and another person told me they will call me back. At 18:14 I was called back informing me that they only have a parcel for me and not the washing machine that I ordered. I was told that Makro Wonderboom gave them the wrong parcel and that they will collect the washing machine tomorrow morning 10 March from Makro Wonderboom and deliver it to me. So I waited and at 12:00 Makro delivery phoned me asking to deliver on 11 March. I explained that I for a family that does not have a washing machine and that they need it urgently and the reply was that they will make a plan. Again I waited. At 16:57 I phoned the deliviries and he said they were looking for a driver when he left. He then said I must phone the shop and provide me with a number, that didn't work and only to found that Makro Wonderboom closed at 14:00 (3 hours earlier) So I stayed the whole weekend at home, waiting for a delivery from Makro Wonderboom. I will think twice to order from Makro Online Shopping in future.