RW
Ria W

1 reviews | Active since Oct 2020

12 Feb 2024, 08:51

VERY BAD AND DISHONEST SERVICE

Worst service and lying I ever encountered. I have been buying from the Bloemfontein branch for a while now, and I have never in a year received 1 order correctly with out any problems. Evertime it is a constant issue with broken stuff, damaged goods and lately they will call you to say you will get ekstra discount for being a business, BUT THEY DON'T TELL YOU YHAT YOU WILL PAY COURIER FOR EVERY DELIVERY EVEN IF YOU SPEND R20 000 AT A TIME. VERY VERY BAD AND DISHONEST SERVICE. THEY PHONE AND TELL YOU THEY ARE PHONING AND SPEAKING TO YOU IN AFRIKAANS BECAUSE YOU CAN'T UNDERSTAND IN ENGLISH ~ THAT IS VERY BAD SERVICE. THEY PHONE AND ASK IF YOU WANT CREDIT OR REPLACEMENT OF DAMAGE GOODS AND IF YOU SAY A REPLACEMENT THEY WILL CREDIT IT. IF YOU ORDER STUFF AND THEY DON'T HAVE IT INSTOCK, A 3RD PARTY WILL COURIER IT AND YOU AGAIN HAVE TO PAY EXTRA COURIER FEE (BECAUSE IT IS NOT SEND FROM THEM) WHAT A INSULT TO CUSTOMER CARE SERVICES.

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