NF
Nadia F

1 reviews | Active since Oct 2016

24 Oct 2016, 12:50

Very bad after sales services

<p>I bought a brand new (REDMI Note 2) mobile smart phone from Makro Mombela. After promises for about 2 months they STILL DONT HAVE any covers for this model of mobile phones, the question here is why do they sell this smart phone's without any "aftermaket" service or any accessories, i think the public must be aware and be very careful purchasing any mobole phone's from Makro.</p>

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Replies (2)
NF
Nadia F's update26 Oct 2016, 22:38
Reviewer Update

I just want to say thank you to the management team at Makro Nelspruit for the effort they put in to walk the extra mile for there customers, after I wrote my complaint they helped me with all my enquiries and there friendly help was this time VERY professional. Thank you once again Makro Nelspruit now I'm a happy costomer again.

Makro
Makro's reply02 Nov 2016, 08:56
Official

Thank you for taking time to forward this compliment.

It is really encouraging to hear of a bad experience being turned around.

It is great to hear that Nelspruit store is doing such a fantastic job of keeping their customers happy.

It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.

Please continue to give us feedback on service received in our stores.

Regards

Mmule Moropa