Very bad after sales service
We bought an android TV box from Makro in December 2018. The TV box was giving me problems and I took it back to Makro on 25 July 2019 and was told that it would take 6 days. Today is day 10 and I went to Makro to ask them why I haven't heard anything back from them. The lady at returns told me that it only left the store on Tuesday, so it was just laying in the store for 5 days, after she told me that it would only take 6 days to get it back.
There was no store manager at Makro Bloemfontein and the department manager is ***********, he is arrogant and very unhelpful. He couldn't give an answer why the TV box was in the store for 5 days after I took it in.
The TV box is our only means of watching TV and now we are left with nothing. We paid R1200 for this device and still don't have an answer what is going on with it.
Very bad after sales service from Makro!
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team