Very Annoyed by Makro cancelling my Laptop order after 20-Days of Purchase #MAK***

I bought a laptop that cost R4,899.00 on Makro-Online App as “Online purchase only” on the 28th March 2025 with item being in-store during my purchase and the order was CONFIRMED and delivered by the 11th April 2025, by the 2nd of April 2025 when I trace my order it was still on CONFIRMED status I then tried to follow up via call but NO one answered until my airtime got finished and alternately I emailed them but I got a respond on Saturday the 05th April in the afternoons. On Friday the 04th I called them again and they answered after a while and I was told that my order was on CONFIRM status for long and they promised me that my order will be cancelled without any compensation that’s how they work. I kept on following up from the 07th but no response till Friday the 11th in the afternoon I was requested to confirm delivery of my order, I did and through the process they NEVER bothered to communicate with me nor any update till yesterday 16th April 2025 when I received an sms that my order was cancelled they’re refunding me within 7-10 working days without even talking to me through phone call at least, in this period I’ve missed many deals offers at lower prices, My work is behind, I’ve missed my virtual class lessons and many more other stuff. Now I’ve checked on their promotional item the same item it is now in stock with Furrow a different supplier at R5,499.00 they’ve kept my money for three weeks now and I still have to wait for 7-14 working days before refund reflects in my account. It is NOT my cause for everything so why don’t they cover remaining amount of R600.00 and buy that item for me and fast track the order to be delivered soonest??? It because they’re big store and they don’t care how we feel as long as they don’t loose anything it’s okay by them, No Communication No Updates, No Compensation. I DON’T want a refund I need that laptop.