VERRY OFF-LINE MAKRO ON-LINE

On 6 February 2019 I ordered a fridge online and according to the system they had stock of this fridge. I paid by credit card and the order was accepted and gave an estimated delivery to my son in Pretoria (who needs a fridge to store his insulin as he is a type 1 diabetic), the estimated delivery date was 13 February 2019.

After many phone calls to the "help" line we were told that now on the 19 February there is no stock in their stores but they have stock in the warehouse in Pretoria. My question to their very unhelpful staff at the "help" line is why can you not send the stock from your warehouse in Pretoria to my sons flat in Pretoria. And instead of being told "well just get your money back" why don't they wake up and do their jobs

Not to mention the 4 fans I ordered the same day, these also were only available ONLINE !but now 11 days later there is also no sign of these, I will definitely never use their ONLINE non-service again. I order from Takealot on a regular basis and they give regular updates as to when the stock will arrive