Values and Morals

I am a regular customer to Makro and have been supporting this store since its opening a few years back.

About a year back I have purchased a trimtech ****eater. (Receipt attached)

Whilst using it to trim the grass about 2 weeks back, the entire trim line housing flew off and disintegrated into pieces. The machine is still functional but cant be used as this plastic housing is completely broken. The machine is now out of warranty.

A call has been opened with the Makro Helpdesk as well.

Whilst doing some research on the internet about these machines, I have noticed a number of complaints but angry customers that purchased this product and had the exact same problem as I have. Some of the complaints go back to 2015. People have provided shocking feedback even mentioning that they had severe injuries from the exact same nature of incident. Some of the customers complained about being turned away from the Makro stores and vowed never to return! https://www.hellopeter.com/trimtech/reviews/never-buy-trimtech-trimmers- **********

This brings into question the ethics and values of Makro store. If the Makro management is aware that there are so many complaints about this product, why is this item still on the shelves? Surely this is an inferior product with serious short comings and should be removed.

I have called the Consumer Tribunal to lay a complaint and they then referred me back to the Makro store to follow the escalations process. I will allow Makro time to resolve this complaint and thereafter I will provide the Consumer Tribunal with feedback.

I would like a refund on this item which I would then use to purchase a better quality **** eater from your store please.