value express is a mess

Makro online has taken the cup for incompetency. I wonder how they are on insurance replacements I purchased a 2set coffee table at Makro online in April 2025 4 days after delivery when I opened the item I saw visible damages and logged a return request the guy from value express came without contacting me ,which is a norm for him - he doesn't call he just rocks on ones gate. I have used Takealot for over 5 years now ,the same guy doing deliveries but he ALWAYS ALWAYS CALLS before coming . Anyway the value express guy came and I advised he did not call me and the item was not re-wrapped. He then sent he will call tomorrow. i later received a notification that the return request was cancelled. I called makro the next day 16April and advised that the request was cancelled, the rude lady who was assisting me shouted that I was not supposed to have advised returned the driver if they don't collect they cancelled ,I then asked her to assist as she cant re open the request ,she opened new request . Then later in the day I got a call from Value express to collect which they did ,this was the 16TH APRIL 2025. TO DATE I HAVE NO FEEDBACK ,Im the one who keep calling and they keep putting me on hold for ever to tell me the same story that they will be looking into it. today I called and was put on hold again for eternity only to be advised the same story -It has been escalated and they cant seem to find proof of return from value express The table is clearly lost or not actioned under correct client .This is not my problem . Value express did not make me sign anything I have called I have emailed I am extremely FRUSTRATED ,I HAVE NO TABLE AND NO MONEY (REFUND) I need this sorted out immediately I just want my refund so I can go back to my trusted supplier TAKEALOT!