Vacuum Cleaner madness.

I bought a vacuum cleaner for R3999. I noticed that the box was opened and mentioned it to the floor staff that sold it to me. He said that he checked contents and all components are in the box. Got home and unpacked and noticed that all the wet vacuum components were missing. Returned to the store. They wanted to take from other unit boxes to give me the missing components. Of the 3 other units on the sales floor, one was broken and needed to be repaired, but was on the sales rack space between other stock of the same model for sale, the other two were also already opened and their wet vacuum components were also missing. Had to fight to get my purchase refunded as their returns dept was closed during level 4 lockdown. Eventually they relented and refunded the amount, only to reflect in my account 48h later, not counting the weekend days. Lost a Saturday to this business.

The floor manager was nowhere to be seen and the floor staff had to phone him all the time. He never once was available to come to the floor to handle the situation.