Utterly dissatisfied with Makro services

I should have taken heed of the reviews shared on this platform about Makro and specifically the product that has no positive review. I bought a Defy Oven and Hob stove online from Makro. Got the stove installed and it only worked for a day. Called Makro and spoke to Tshepo, who said he will log a call on my behalf for the technicians to come out and inspect the fault on the product (Ref No: ***). It has been precisely a week and no word from Makro or their *********** technicians. Called Makro again, explained my dissatisfaction and the lady now tells me about 2 - 5 days turnaround time. This is a lesson learned not to overlook reviews about Makro product. By the way, there was a person on this platform who experienced the same ******* as myself and they pinned the issue to infestation of ****roaches on the product, specifically the HOB. Anyway, Makro Boksburg, can you please, please treat your customers with respect. I bought a product that is an essential tool in my household and now we can't use it. Please respond to my query or rather give me my refund so that I can take my money somewhere else where values are upheld.