Utterly dismayed at MAKRO's poor service

This is a letter I sent to the call center supervisor regarding my Black Friday experience: I was contacted yesterday regarding a product I purchased on your Black Friday deals (Order Number MAK ********** - Sony Plystation 500gb Spiderman Bundle, purchase made 21 November 2018). Here are some points I find hard to understand. Perhaps you could find time out your busy schedule to answer me with non-generic, non-apologetic facts?: I phoned last week Wednesday (28 November, 11:52 AM) to inquire whether I can pick up my product at the Centurion Branch. However, the online consultant notified me that the product was already dispatched to the courier, and my product will be delivered on following Friday, 30 November 2018. WHY THEN WAS I NOTIFIED YESTERDAY THAT APPARENTLY MY PRODUCT WAS NOT IN STOCK AND WILL ONLY BE IN STOCK THE 14TH OF DECEMBER? (I was also told that I'll get my product before Christmas, conveniently giving yourself another 10 days in total for delivery. Which means I'll end up waiting up to 27 days for my order!) I reluctantly agreed to this, as I'm sure a refund would take weeks, if not months (based on all the HELLOPETER.COM complaints). Again, I inquired whether I can go and pick up the product as soon as it was available in store. WHY IS THIS NOT ALLOWED? YOUR SO-CALLED POLICIES ARE CLEARLY NOT ACCOMMODATING THE CONSUMER. SURELY IN CONTEXT OF THE FAILURE ON YOUR PART YOU CAN ACCOMMODATE PICK-UPS? AGAIN, ONLY ACCOMMODATING YOURSELF. Apart from the horrific product delivery service, your online shopping experience on Black Friday was nothing short of abysmal. IT TOOK ME AN HOUR AND A HALF TO EVENTUALLY SECURE THE ORDER, ONLY TO LEARN ALL OF THE ABOVE STATED!! PLEASE, GO LEARN FROM SOMEONE LIKE TAKEALOT. I'll be posting a complaint with this letter on HELLOPETER.COM. I was going to post this on your Facebook group but seeing that I ranted on your site about the depressing shopping experience on MAKRO.CO.ZA, I have apparently been blocked to do so again since. I'll post this on my Facebook feed for my 800 friends to see.

As a last note, I'll need the recorded conversation from Wednesday 28 November, 11:52 AM. Could you please forward that to me at your earliest convenience. Or do your policies not allow that either?