Utterly disgusted!!!!!!

Good dai, I am utterly disgusted by the service received from Makro Online. An online order was made on 6 December and to date I have not received any feedback regarding my online purchase, but please do note it was paid for. I have messaged and contacted the customer service department and all they have to say is that it's a third party purchase. Did I purchase and pay a third party? It was online on Makro's website. How can such a big, well established company be so unprofessional! I have tracked the package and to date it only reflects "order paid". I am leaving the province on 26 December, and if I do not receive my package before then I will definitely not be purchasing from that store again. I trust this will be sorted out speedily.