Utterly Disappointed

I purchased two books on the 8th December, but only 1 was delivered on the 23rd December...the other book has been outstanding since. Yet, on the system it states both were delivered. I have been back and forth with a Major Online rep and still there is no resolution?! I have sent email after email and all that gets done is, I get asked if I have received the outstanding book yet? And then the matter get transferred to another department?! And still, two months later...the book has either been ****** or not ordered by Makro...?

Honestly, this goes way beyond poor service. What must be done in order to receive the book?!