Utter lack of communication, service, coordination and help from Makro Online

<p>My wife placed an online order with Makro on 25-Nov-16. Money was taken out of the account and delivery was promised within the next 5 days. No communication ensued until she called them and was promised delivery on 2-Dec-16. She waited for the delivery and had to call again to confirm delivery at 3:30. Of course delivery did not happen at all... There was no communication between Online, the Store and the courier company. None of them knew where the order was. Eventually we cancelled the order after deliver was yet again not honoured. Money has been sitting with Makro since the 25-Nov-16, with no refund happening at all. The online manager, Magdeline, has know gone into radio silence, with no further communication coming from her. If you cannot cope with Black Friday, DON'T do it!! If you can't service customers, DON'T overextend yourself. ******* service.</p>