Utter disgust and disappointment

Terrible online order experience.

The following is an email I sent to Makro "I am writing to formally express my concern and disappointment regarding the recent cancellation of my order — Order Number: OD435089*********** — placed on 1 August 2025 for the Hisense 10 kg Washer Dryer Combo (WD3Q1043BT - Grey).

At the time of purchase, the item was clearly listed on your website at a special discounted price of R3,219.00, which I accepted in good faith and completed the order accordingly. The order was confirmed and acknowledged via your system, with the full amount reflected and payment accepted.

I have since been informed that my order was cancelled due to a claimed pricing error. While I understand that errors can occur, I would like to point out that:

The item was displayed with a marked "special price" — not just a typographical slip.

The order was accepted and confirmed, establishing a binding purchase agreement.

The Consumer Protection Act (CPA) protects buyers from unfair business practices and misleading pricing, particularly once a transaction has been concluded.

As a consumer acting in good faith based on the information presented, I respectfully request that Makro honours the transaction as confirmed, or alternatively, proposes a fair resolution that acknowledges the inconvenience caused.

I look forward to your response and a swift resolution to this matter."

I ordered and my order was accepted only for it to be canceled 3 days later due to a claimed "pricing error" and followed with a rude phone call by a man from Makro Bloemfontein.

The Consumer Protection Act (CPA) protects buyers from unfair business practices and misleading pricing, particularly once a transaction has been concluded.

As a consumer acting in good faith, I respectfully requested that Makro honours the transaction as confirmed, or alternatively, proposes a fair resolution that acknowledges the inconvenience caused but instead was given an apology and a very rude and disheartening phone all. I have proof of all communication and transaction between myself and Makro.

Throughly disappointed in their service and I would love to be compensated correctly.