RD
Rox D
1 reviews | Active since Jan 2025
16 Jan 2025, 12:30
USLESS AT BEST
Disgusted doesn't start to describe the service from MAKRO. I order Bobtail Gravy with chunks in the first week of December. They were to deliver 6 boxes and only delivered 3. I have been phoned the call center so many times to be put through to the Woodmead Branch to which nobody answers. ... Suprise....
Helpful (0)
Replies (7)0
Replies (7)
Makro's replyOfficial
23 Jan 2025, 08:41Hi Rox,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind regards,
Makro Hello Peter Team
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply23 Jan 2025, 08:41
Official
Hi Rox,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind regards,
Makro Hello Peter Team
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind regards,
Makro Hello Peter Team
Best regards,
RD
Rox D's updateReviewer Update
23 Jan 2025, 08:59Good Day,
No my issue has still NOT been resolved. I have not received the 3 Boxes nor have I received a refund
MAK*** Bobtail
No my issue has still NOT been resolved. I have not received the 3 Boxes nor have I received a refund
MAK*** Bobtail
RD
Rox D's update23 Jan 2025, 08:59
Reviewer Update
Good Day,
No my issue has still NOT been resolved. I have not received the 3 Boxes nor have I received a refund
MAK*** Bobtail
No my issue has still NOT been resolved. I have not received the 3 Boxes nor have I received a refund
MAK*** Bobtail
Makro's replyOfficial
27 Jan 2025, 12:42Good day Rox, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,
Makro Hello Peter Team
Makro Hello Peter Team
Best regards,
Makro's reply27 Jan 2025, 12:42
Official
Good day Rox, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,
Makro Hello Peter Team
Makro Hello Peter Team
Best regards,
RD
Rox D's updateReviewer Update
29 Jan 2025, 09:53Stills awaiting feedback as you are experiencing the same issue as I did telephonically that the branch does not come back to you....
Any chance for a resolution this week
Any chance for a resolution this week
RD
Rox D's update29 Jan 2025, 09:53
Reviewer Update
Stills awaiting feedback as you are experiencing the same issue as I did telephonically that the branch does not come back to you....
Any chance for a resolution this week
Any chance for a resolution this week
Makro's replyOfficial
10 Feb 2025, 10:59Hi Rox,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We are currently waiting for the relevant department to provide us with the final details regarding your enquiry.
We will update you as soon as we receive more information.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Hello Peter Team
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We are currently waiting for the relevant department to provide us with the final details regarding your enquiry.
We will update you as soon as we receive more information.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Hello Peter Team
Best regards,
Makro's reply10 Feb 2025, 10:59
Official
Hi Rox,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We are currently waiting for the relevant department to provide us with the final details regarding your enquiry.
We will update you as soon as we receive more information.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Hello Peter Team
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We are currently waiting for the relevant department to provide us with the final details regarding your enquiry.
We will update you as soon as we receive more information.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Hello Peter Team
Best regards,
RD
Rox D's updateReviewer Update
10 Feb 2025, 11:20Hi,
I thank you that ay least i received a response even though i posted my first statement on the 16 Jan and the order was in December. I would be more impressed if you committed to a date. How sad it has got that even Makro head office cant get a response from its branches .
I thank you that ay least i received a response even though i posted my first statement on the 16 Jan and the order was in December. I would be more impressed if you committed to a date. How sad it has got that even Makro head office cant get a response from its branches .
RD
Rox D's update10 Feb 2025, 11:20
Reviewer Update
Hi,
I thank you that ay least i received a response even though i posted my first statement on the 16 Jan and the order was in December. I would be more impressed if you committed to a date. How sad it has got that even Makro head office cant get a response from its branches .
I thank you that ay least i received a response even though i posted my first statement on the 16 Jan and the order was in December. I would be more impressed if you committed to a date. How sad it has got that even Makro head office cant get a response from its branches .
Makro's replyOfficial
27 Feb 2025, 11:45Hi Rox
Thank you for your review on our Hello Peter platform. We apologize for the inconvenience and the delayed response.
Kindly advised if you have received your outstanding items
Kind regards
Hello Peter Team
Thank you for your review on our Hello Peter platform. We apologize for the inconvenience and the delayed response.
Kindly advised if you have received your outstanding items
Kind regards
Hello Peter Team
Best regards,
Makro's reply27 Feb 2025, 11:45
Official
Hi Rox
Thank you for your review on our Hello Peter platform. We apologize for the inconvenience and the delayed response.
Kindly advised if you have received your outstanding items
Kind regards
Hello Peter Team
Thank you for your review on our Hello Peter platform. We apologize for the inconvenience and the delayed response.
Kindly advised if you have received your outstanding items
Kind regards
Hello Peter Team
Best regards,