USING WORST COURIER SERVICE FOR ONLINE PURCHASES (VALUE EXPRESS)

To whom this may concern

I placed in order online with Makro on th 20th November 2023. I was notified on the 22nd that my package had been packed and handed over to the courier Value express. I was then contacted pass 7 Saturday morning by Mr Solly Jacobs from the courier company who wanted to arrange for delivery for that day. I explained that I unfortunately had a prior commitment whereby he asked if a neighbour could take my delivery. I explained to him that I would prefer to take claim of my package myself as I do not have the friendliest neighbours. Mr Jacobs then suggested that they deliver my package today, Sunday 26th November. I cancelled my commitments for today to be home in order for me to take delivery of my package. I tried ringing Mr Jacobs at 13h00 and then again at 14h00 to no avail.

It is now 18h15 still no package delivered.

I tried again to call Mr Jacobs who FINALLY decided to answer his phone – I asked him whether my package was still going to be delivered today – he then wanted to know what package and where I reside. After giving him all my details he said that his delivery guy was already done for the day. I asked him how he can be so uninterested in why my package was not delivered after HE made the arrangement. He did not even apologise and shrugged me off as if I just need to accept that made me wait WHOLE SUNDAY without pitching.

Had Mr Jacobs answered his phone when I rang him up this afternoon he could have made the necessary arrangements with his driver.

Now my question to Makro, is this the type of company you want representing MAKRO? I have a very good history of purchasing online orders, and my experience with WumDrop has been flawless. This new company is unprofessional and have no people skills. The man did not even tell me when I will be receiving my package during our conversation. I am disgusted. Please don’t use CHEAP service providers who drags MAKRO’s service delivery name through the mud. I am truly appalled by the service I have received from this courier service.