Using online shopping? Prepare to be disappointed!

I placed an online order on 26/11/2017; website indicated collection could be made in 3-5 days. I received an email on 6/12 - order delayed due to high demand; no further correspondence, hence visited store on 19/12. Staff at "Customer Service" counter were clueless, so I went to online collections (ignoring the sign, the gist of which was 'don't come here if you haven't received an sms'). They said that part of the order from the "main store" had "just arrived". The part from the liquor store they said was picked, stored and ready. After a lengthy wait, they informed me that the "gift packs" on some of the liquor I had ordered were no longer available. Very poor service, non-existent communication. DON'T RELY ON ONLINE SHOPPING.