Useless service to get refund back

Item: Makro
Rating: 1
Author: Chanel Ströh

Been struggling a month now to get my refund back from Makro. After 6 emails 5 phone calls I just do not get an answer. So much for 5 to 10 working days to refund you. Its been 33 days already. No one even cares at the call centre. Pathetic service.

Helpful (0)

Replies (1)

Makro's replyOfficial

28 Apr 2020, 10:32

Good day Chanel,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Apr 2020, 10:32

Official