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Richard B

1 reviews | Active since Dec 2018

07 Dec 2018, 08:04

Useless service from Makro's Contact centre and their courier company

My Wife placed an order online on the 23 November and was then called last week asking if she would be home on the 5 December to receive the delivery. Well, the delivery never arrived and nobody called to reschedule.

We have now called Makro's online contact centre three times and we keep getting told the same bull that our order is with the courier, but Makro's site states "Order Packed and Ready for Collection/Delivery". The other part that tells me that they are lying to me is the fact that nobody at their contact centre can provide us with the number of this courier they use.

The service from the Contact centre and the mysterious courier company is absolutely useless and I will be looking to take my business elsewhere in future. I will also be informing my friends and family of the terrible service I received from Makro.

0
Replies (2)
Makro
Makro's reply08 Dec 2018, 12:14
Official
Thank you for your post. Please be advised that we have escalated your review through to the relevant team in our organization.

Regards
Zanele Zwane
RB
Richard B's update10 Dec 2018, 15:22
Reviewer Update
Good Day Zanele, Your response seems to be another lie I have received from your business. On Friday an agent went back on what all the agents before her had said, and explain that my items were still at Makro and the courier had not collected it. Today your site suddenly states that the status of my order is complete, yet I have still not received the items I order, I then proceeded to call your contact centre and now suddenly Makro is still awaiting stock of the items. I then asked to speak to a manager and after waiting 15 minutes somebody at your company cut the call. If this is what your company considered best business practice, then you can keep the items and pay me back my money instantly before I take further action.