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ML
Misl L

1 reviews | Active since Apr 2020

28 Nov 2023, 15:09

Useless service from agents

I have been trying to close my Makro account for almost a month now, every time I call the agents put in a request for account closure. This is the 3rd request they put it and with the first request they said It Wil take a month for the account to be closed. I followed up today after a month and the account is still open. I have not received anything to show that they are busy closing the account. Their agents are so ***********. All they do is give me one answer. Makro , please close the account

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Replies (3)
Makro
Makro's reply28 Nov 2023, 15:37
Official
Good day Misl, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team

Best regards,

ML
Misl L's update30 Nov 2023, 14:11
Reviewer Update
Good day, how long will it take to close account. Why does it have to take so long. You assigned someone to assist but still, nothing is happening.
Please close the account ASAP
ML
Misl L's update01 Dec 2023, 07:44
Reviewer Update
I have not have feedback from Makro since they assigned an agent to assist. I really don't understand what's taking so long to close my account.