USELESS PATHETIC MAKRO ONLINE SERVICE!!!

Made an online order from Makro on the 31st of March and today Saturday the 8th of April, i still have not received it and I’ve recently no communication.

My package was handed to Wumdrop on Tuesday, yet today on Saturday it still has not been delivered and there is no delivery information available - it keeps taking me to a blank screen.

I called Makro Woodmead on Thursday and spoke to a Mr Baloyi, i even offered to come pick up my online order myself, yet I received no feedback and he couldn’t even tell me where my order was. I tried calling again later in the day but i was on hold for over 15mins until i gave up and hung up.

I’ve ended up having to request cancellation of my order, as it is pointless. My order was meant for Easter and yet it still has not been delivered.

PATHETIC SERVICE from Makro and Wumdrop!!! Why take orders when you know logistically you cannot fulfill the deliveries??? As a big company surely you should be making provisions during holiday seasons ti get additional stock and additional drivers to deliver.

Your Supply Chain Department is useless and your Customer Service is TERRIBLE!!!

Going forward i just will not order online as it is a HUGE INCONVENIENCE!!!