USELESS ONLINE ORDER SERVICE

Item: Makro
Rating: 1
Author: sean H

I place an order for a gift and it was to go via a courier and CANT be collected. I got a message my place cant be found. i GOT A WEBLINK to contact the driver. It said driver left premises contact call centre. I CALLED THEM AFTER 10 MINUTES I GET TO THE RIGHT PERSON HER SYSTEM IS OFF LINE. I CON'T WANT THIS ITEM - I WILL GO ELSEWHERE. THIS IS PATHETIC SERVICE.

I TRIED THE MAKRO ONLINE CALL NUMBER AND HELD FOREVER.

I HAVE NOW SENT AN EMAIL TO CANCEL THE ORDER AND I PHONED DAWN WING AND SAID RETURN TO MAKRO.

Helpful (0)

Replies (1)

Makro's replyOfficial

17 Dec 2019, 12:02

Good day Sean,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply17 Dec 2019, 12:02

Official