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BN
Barishka N

1 reviews | Active since Dec 2022

16 Jun 2024, 19:07

Useless makro staff

My vehicle headlight theft occurred at makro Alberton, my headlights got ****** in 20 min that I was on makro on 15th June.. The staff at makro said they cannot assist with anything not even camera footage. I was later told that sa Is dangerous.. They should get rid of staff and Secondly their useless security in the parking lot

0
Replies (3)
Makro
Makro's reply17 Jun 2024, 09:33
Official
Good day Barishka,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
 
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
We hope you find the above in order.
 
Kind regards,
Makro Hello Peter Team

Best regards,

BN
Barishka N's update22 Jun 2024, 10:17
Reviewer Update
I am still a bit disturbed as I am driving a car to work and home with no headlights.. Is makro going to make a decision as to replacing my headlights.. I cannot wait for a case number or investigation There is proof that the lights were ****** at makro as there is camera footage
Please advise
BN
Barishka N's update14 Jul 2024, 09:49
Reviewer Update
Good day..

I have still not heard anything from makro, no one has contacted me from makro or an update on investigation.. Even the legal team has not made any contact.. For a large enterprise as makro, thus is quite pathetic. I am not happy about the way makro is treating the matter especially with me being a large client at makro in my personal space and work space