USELESS Makro SA Customer Service

I ordered an item from the Makro SA website in December 2023. Makro procured this item from one of their suppliers. Apart from the fact thatvit took ages for the item to arrive, what was delivered to me was not what I had ordered and I reported this to Thakgudi Moela who is a Customer Care Agent at the Woodmead store on 29 December 2023. I have been writing emails and calling every 2 days since my first report and nothing has been done about this. 2 Days ago I called the Woodmead store and asked to speak to a Manager since Thakgudi has decided to no longer respond to my emails. I was out through to Pumza who promised to send an email to their supplier and copy me on the email (never happened). She also promised to call me the following day to give me an update (never happened). Makro used a useless supplier and now I have to jump through hoops with no assistance to try and get this item collected from me and a refund initiated!! I'm also aware that the time period (14 days) within which items can be returned has now lapsed, but thisbis why I have been fighting this since 29 December 2023. It is so ridiculous that the burden should be put on me when your company uses less than efficient suppliers!!!!! I made a promise to my daughter and now I have failed her because of you!!! And this is such a small amount for me to be having this kind of stress over, REALLY MAKRO!!!!!!!! The 1 star was just to make sure this post goes online, this service deserved negative one thousand stars!!!!!